Use casesResearch

See which accounts went quiet, and who to call

Mitra finds the accounts that went quiet last week. The agent reads PostHog and compares each account against its own recent four weeks. Every Monday at 8am the list goes to Slack with the HubSpot owner and plan, biggest drop first.

Runs: Mondays at 8am
Used by: Product Managers · Sales

The prompt

Every Monday at 8am, find the accounts whose PostHog usage dropped last week. Post them to #customer-success in Slack with their HubSpot owner, biggest drop first.

PostHog

HubSpot

Slack

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What the agent actually does.

Read last week's usage
The agent reads per-account activity from PostHog: active users, sessions, and the actions you count.
Compare it to the month before
Each account is measured against its own previous four weeks, so a quiet account is left alone and a busy one that stopped is not.
Find the owner
In HubSpot the agent reads the owner, the plan and the last note on the record.
Post the call list
The list goes to Slack biggest drop first, so the week starts with names rather than a dashboard.

Make it yours.

For the people who join usage to customer context by hand every Monday morning. Change any of this by saying so — there is nothing to rewire.

Run it daily, and post only the accounts that fell by more than half.
Read usage from Mixpanel or Amplitude instead of PostHog.
Send each owner their own accounts instead of one shared list.

Questions, answered.

How do I find accounts that stopped using my product?

Mitra reads your product analytics each week and compares every account against its own recent history, so an account that was busy and went quiet stands out. The digest names the account, the size of the drop and the owner. Mitra reports the drop rather than predicting who will leave.

Can the digest include the account owner from my CRM?

Yes. Mitra reads each account in HubSpot on the same run and adds the owner, the plan and the most recent note, so the post names who makes the call. Name a different CRM in your sentence and Mitra reads that one instead.