Use casesIntake
Design request intake that files itself the moment somebody asks
Mitra picks up each design request the moment the form is submitted. The agent opens a Linear ticket carrying the brief, posts it to your design channel, and replies to the requester with the link. No triage by hand, and no request lost in a direct message.
When somebody submits our Tally design request form, open a Linear ticket with the brief. Post it to #design-requests and reply with the link.
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What the agent actually does.
Catch the submission
The agent wakes on each Tally submission and reads what is asked for, who it is for, and when it is needed.
Open the Linear ticket
The brief becomes a ticket with the requester and the deadline on it, rather than buried in a paragraph.
Post it to the channel
The team gets one line on what came in and a link, so they see the request without opening the board.
Reply to the requester
The person who filled in the form gets the ticket link back, so they can follow it themselves.
Make it yours.
For the design team that collects requests through a form, and still moves each one into a ticket by hand. Change any of this by saying so — there is nothing to rewire.
- Route requests to different Linear teams based on what the form says.
- Add a line telling the requester when the team will look at it.
- Hold anything with no deadline in a separate channel for a person.
Questions, answered.
How do I stop design requests arriving as random DMs?
Can an agent run on a form submission instead of a schedule?
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